Customer Service Officer

Queensland - Brisbane


  • Join an iconic Australian Brand
  • Supportive team environment
  • Unlock your potential and delight our customers


About Us

ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY’s inclusion in Forbes’ Top 100 most innovative companies list, three years running. 


About The Role

We currently have an exciting opportunity for a motivated Customer Service Officer to join our team based in Brisbane. 

Reporting to the Customer Service Coordinator, this desk-based role will focus on both handling customer enquiries and troubleshooting issues, either by phone or email, with a focus on achieving ‘first call’ resolutions. You will work within a team environment and your individual contributions will support the achievement of the team’s KPIs. Within this busy team environment, no two days will be the same! This is a great opportunity for those wanting to ‘open the door’ to a career with ASSA ABLOY.


About You  

Ideally with a background in customer service, the successful applicant will enter the role with a positive and helpful “can do” attitude, along with excellent problem solving, customer service, time management and communication skills. You will have an intermediate understanding of Microsoft Office applications and will be comfortable with providing accurate data entry. While not essential, knowledge of CRM systems, or Microsoft AX, would be highly desirable.


In Return

We are a global company with a diverse range of opportunities both locally and abroad, with an ongoing training programme on company products provided to the successful applicant. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work.

Opportunities like this seldom knock twice so apply now.

For more information on the role, please see the full Position Description listed below.

Job Description

Applications close: 23 Oct 2018